Support and Maintenance Solutions

A Maintenance solution from 10x provides proactive management, and value to support and maintain customers' voice, data, and converged communications systems in multi-vendor, multi-network environments.10X can remotely resolve 98% of all system-generated alarms often before you were even aware of a potential problem, reducing your risk of encountering a major outage.

With a single point of accountability for remote and on-site technical support, priority response, rapid trouble isolation and resolution, parts replacement, and flexible coverage options, customers get consistent service levels and quality. Our maintenance solutions deliver value to businesses through continuous, comprehensive and cost effective coverage that helps ensure maximum system performance, reliability and availability - allowing customers to stay focused on growing their business while we make sure their critical communications infrastructure operates smoothly.

We're sure you consider your communications infrastructure a valuable investment.
To help you make the most of it, 10X Communications provides a wide range of support and maintenance offerings.

Some of the many benefits of 10X support are:

• Consulting and systems integration expertise to help you plan and design the optimal solution for you
• Installation of new phone systems as well as moves, adds, and changes.
• System/Network administration and maintenance
• Remote monitoring, diagnostics and resolution
• Monitoring and maintenance of products from multiple service providers.
• On-Site & Remote technical support from 10X's Avaya-Certified Tier 3 Engineers
• Advance Replacement Warranty & Warranty Reminder Program
• Equipment Repair
• Trade-In and Buyback Program
• Support and maintenance for Avaya/Lucent/AT&T phone systems and equipment, including: Partner, IP Office, Merlin Magix, Merlin Legend, Merlin, Intuity, Audix, Octel, and Cajun