When a phone call is placed to a customer of a hosted PBX service, the phone call goes to the hosting company, gets processed through their hardware, and is then sent to your phone extensions. So the short, simple, easy explanation is that a hosted PBX provides advanced call routing service without you needing to handle the technical side - because it's a PBX service that's being hosted by someone else.

There's a wide variety of additional benefits to getting a PBX service aside from just routing calls, however. Aside from routing calls, handling holds and transfers, and allowing more than one person to be reached from a single business number, the PBX also manages incoming calls for the business that are not immediately picked up. Voicemail, faxes, automated greetings or messages, touchtone menus, conferences, call records, and phone calls that go to the first available person in a department are all services provided by advanced PBX systems.

Similarly, hosted PBX systems also provide those benefits, as well as a few others. Because it is a hosted system, there's no high initial cost for buying the expensive hardware. There's also never an upgrade cost for changing hardware. Unlike traditional PBX services, hosted PBX makes advanced business technology available for small businesses.

10X Communications is proud to partner with Broadview Networks Hosted Services.

Learn all about hosted in the brochures below.